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Frequently Asked Questions

If my practice participates in the GP Communication process, from which hospitals will I receive a discharge summaries and outpatient letters?

Your practice will receive electronic discharge summaries and outpatient letters from all of the public hospitals within the Sydney Local Health District (SLHD) and the Sydney West Local Health District. (SWSLHD). These include:

SWSLHD: SLHD:
  • Bankstown
  • Royal Prince Alfred
  • Bowral
  • Balmain
  • Camden
  • Canterbury
  • Campbelltown
  • Concord
  • Fairfield
  • Liverpool
  • Will I receive a discharge summary for all of my patients who were admitted in to a hospital within SWSLHD & SLHD?

    Providing the patient has nominated your practice or GP in the SWSLHD or SLHD patient registration process then you will receive the electronic discharge summaries.

    Will I still receive paper based discharge summaries?

    Yes.

    Will I receive electronic discharge summaries from patients discharged before I registered to participate in the GP Communication Process?

    No. You will only receive electronic discharges summaries from the date of approval to participate in GP Communication System.

    If the practice employs a new GP after they have been initially registered, will they automatically receive discharge summaries for the new GP?

    No. Before they can receive electronic discharge summaries you will need to let us know via the "Contact Us" section of this web site.

    Will the SWSLHD/SLHD Health Services provide technical support for installing GP Communications?

    The Health Service can provide only very limited support. The responsibility for installing the GP Communications software resides with the Practice. Once your practice has registered to participate in the GP Communication System your practice will receive an email providing you with your practices username and password. Use these details to log onto this web site to access the "Download" section. The installation notes, user manual and installation software are all available available. The installation notes should be all that is required for you or your tech support to install and configure GP Communications.

    Should, after following the provided notes, you find that the system is not working then the Practice should contact the Health Service via the "Contact Us" tab on this web site.

    What are the system requirements for running GP Communication?

    GP Communication requires Microsoft .NET Framework version 4.0 Full. If this is not already installed the GP Communication installer will install this for you. Please refer to Microsoft .NET Framework 4.0 Full for details on supported operating systems or to download it directly.

    The GP Communications client software will run on Windows XP, Windows 7/8 and 10 (32 or 64 bit) workstation and also Windows 2003, 2008/2008 R2 Server (32 or 64 bit), Windows 2012/2012 R2 and 2016. We have practices using the software on all of these operating system.

    Will I receive electronic Admission / Discharge notifications when my Patients are admitted/discharged to/from a SWSLHD/SLHD Facility? (eg: Docfax / Docmail)

    No. This information is only available via Docfax / Docmail, at this stage.

    What Patient Management System (PMS) software do I need to have access to, in order to participate in GP Communication?

    The following applications are currently working successfully with the GP Communication System:

  • Medical Director
  • Best Practice
  • PractiX
  • ComuniCare
  • Genie
  • Monet
  • Troubleshoot: Installation Manuals and Guides

    Detailed instructions on how to install and troubleshoot common install problems can be found in GP Communication Practice Client Installation Guide

    Information on how to use all aspects of the software can be found in Practice Client User Manual (V2.0)

    If you experience any issues with the installation process, then please use the 'Contact Us' tab above.

    Troubleshoot: GP Communications Client – Access to Drop Zone.

    The GP Communications client software runs as a service and the default installation uses the workstations system account when running and not the logged in user account. This is configurable if this is the root cause of your problem. Just because the logged in user can access the drop zone using their logged in credentials does not mean that the PC’s system account can access the drop zone when it is running as a service.

    Resolution:

    This can be resolved in a number of ways:

    1) Instead of running the service on a PC run it directly on the server. (Make sure you uninstall the GP Communications client software from the PC first)

    2) Enable the PC’s System account access to the drop zone.

    3) Change the default System account to person/service account. This is done via the Windows – Services. (You will need to manage impact when password changes.)

    Troubleshoot: GP Communications Client – Access to internet via restricted firewalls.

    The GP Communications client software runs as a service. The default installation of GP Communications client software uses the PC “System” account to connect to the internet so that it can access the GP Communications website. If the local area network has a firewall in place that limits/controls who can have access to the internet then this is the most likely cause of the service (ie the PC’s system account) not connecting during the regular polling of the web site.

    Resolution:

    Change the default system account that the GP Communications client software (service) uses to an account that does have access to the internet. (You need to manage associated issues such as periodic changes to password for the account being used.

    Troubleshoot: Documents Not Downloading - Time Setting on client PC/server does not match GP Communication Web Server

    If your (recipient) PC time is more than 5 minutes out then you will not be able to receive electronic documents from our host server.

    Reason: Secure messaging integrity requires that the time on the host and recipient PC are within 5 minutes of each other. To ensure your PC time is always correct it is recommended that the time settings are configured to use Internet Time. For instructions how to do this refer Windows Help to your local IT support.